At Danner Shop, we stand behind the quality of our premium footwear and want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, which is why we’ve created this straightforward returns and exchanges policy for our valued customers.
Return & Exchange Eligibility
To be eligible for a return or exchange, your item must be:
- Returned within 15 days of the delivery date
- In the original packaging with all tags attached
- Unworn, unwashed, and in resalable condition
- Accompanied by the original receipt or proof of purchase
Non-Returnable Items
Based on our product offerings, the following items cannot be returned or exchanged for safety and hygiene reasons:
- Safety Toe Footwear (once worn due to safety certification requirements)
- Tactical/Military custom-ordered items
- Any products without original tags or packaging
- Items that show signs of wear, damage, or alteration
How to Initiate a Return or Exchange
Step 1: Contact Us Within 15 Days
Email our customer service team at [email protected] with the following information:
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Hello Danner Shop Team,
I would like to request a [return/exchange] for my recent purchase.
Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return/Exchange: [Please specify reason] Preferred Solution: [Refund/Exchange for (specific product)] Attachments: [Please attach photos if item is damaged or defective]
Thank you,
[Your Full Name]
Step 2: Wait for Authorization
Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions. Please do not send anything back without this authorization.
Step 3: Package and Ship Your Return
Securely package the item in its original packaging, include all documentation, and ship to:
Danner Shop Returns4715 Patton Lane
Raleigh, US 27610
We recommend using a trackable shipping service and retaining your proof of postage. Original shipping costs are non-refundable, and return shipping is the customer’s responsibility unless the item is defective or incorrect.
Refund Processing
Once we receive and inspect your returned item, we will process your refund within 3-5 business days. The timing of when your refund is credited depends on your original payment method:
| Payment Method | Refund Timeframe | Refund Method |
|---|---|---|
| Credit/Debit Card (Visa, MasterCard, JCB) | 5-10 business days | Original payment method |
| PayPal | 3-5 business days | Original PayPal account |
Please note that your bank or credit card company may require additional time to process and post the refund to your account once they receive the transaction from us.
Exchanges
For exchanges:
- Follow the same return process outlined above
- Clearly indicate in your email that you want an exchange and specify the preferred size, color, or style
- We will ship the replacement item once we receive and process your return
- If the exchange item costs more, you will need to pay the difference
- If the exchange item costs less, we will refund the difference
Defective or Incorrect Items
If you receive a defective product or incorrect item, please contact us immediately at [email protected]. We will cover return shipping costs and expedite your replacement or refund.
International Returns
For our international customers (excluding Asia and select remote areas):
- Return shipping costs are the customer’s responsibility
- Customs duties and import taxes are non-refundable
- Please mark the package as “Returned Goods” to avoid additional customs charges