Welcome to the Danner Shop FAQ page. We’ve compiled answers to the most common questions about our premium footwear, ordering process, and customer service. Whether you’re a working professional, outdoor enthusiast, or tactical operator, we’re here to ensure your experience with us is as reliable as our boots.

Product Information

What types of boots do you specialize in?
We specialize in high-performance footwear for demanding environments. Our collection includes work boots (including safety toe options), hiking boots, tactical/military footwear, and durable 6-inch boots from premium brands like Danner, Carhartt, Carolina, CAT, Chippewa, Double H, Georgia, LaCrosse, Muck, Rocky, and Thorogood.
Are your boots suitable for professional use?
Absolutely. Our footwear is selected specifically for professionals who demand durability, comfort, and safety features. Many of our boots meet or exceed industry standards for safety toe protection and slip resistance.
Do you offer waterproof options?
Yes, we carry waterproof boots from brands like Danner, Muck, and Rocky that are perfect for outdoor work and adventures in wet conditions.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for all orders.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information and ensure secure transactions.
How do I know my order was placed successfully?
You will receive an order confirmation email immediately after completing your purchase. If you don’t see it, please check your spam folder or contact us at [email protected].

Shipping & Delivery

Where do you ship?
We ship worldwide, excluding Asia and select remote areas due to logistical constraints.
What shipping options are available?
We offer two reliable shipping methods:
– Standard Shipping: $12.95 flat fee via DHL or FedEx, delivered within 10-15 business days after dispatch
– Free Shipping: Available on orders over $50 via EMS, delivered within 15-25 business days after dispatch
How long does order processing take?
Orders are processed within 1-2 business days before dispatch. You’ll receive tracking information once your order ships.
Can I track my order?
Yes, we provide tracking details via email once your order is dispatched. You can monitor your package in real-time until it reaches your doorstep.

Returns & Exchanges

What is your return policy?
We offer a hassle-free return policy within 15 days of delivery. Items must be in unworn condition with original packaging.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.
How long do refunds take to process?
Once we receive your returned items, refunds are processed within 5-7 business days. The time it appears in your account depends on your financial institution.

Account & Website

Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and speed up future purchases.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and follow the instructions sent to your email.
How do I update my account information?
Log into your account and navigate to “Account Details” where you can update your personal information, shipping addresses, and payment preferences.
Still have questions? Our U.S.-based customer service team is ready to assist professionals and adventurers alike. Contact us at [email protected] and we’ll respond promptly.

Step Into Confidence with Danner Shop